BSB40120 – Certificate IV in Business

Do you informally provide leadership, guidance, and support to others in your workplace? Keen to take on more responsibilities and manage a team but need to formalise your communication skills?

You might be an office administrator tasked with coordinating a virtual team or a typical day might involve reviewing customer processes and strategies to reveal efficiencies and updating the web-based task management tool with your latest project milestones. Crafting a satisfying career path in business means you must equip yourself with the right mix of knowledge and skills to lead confidently as well as manage your own stress, goal-setting and time management. Do all this and more with the BSB40120 Certificate IV in Business under your belt.

The BSB40120 Certificate IV in Business is the perfect qualification choice for developing and emerging leaders and managers in a range of enterprise and industry contexts from private organisations to public service agencies.

Download our Course Guide by filling out the form below


    Being a leader is not just about others but your own performance as well – learn how to cultivate trust, present ideas and devise strategies and ensure your business meets the expectation of your customers every time through innovative processes and procedures. Become proficient in navigating the cycle of operational planning, prioritise your work and your teams and manage difficult conversations with ease and empathy.

    Enhance your skills in leadership, communication and project work to reach your career goals quickly with the BSB40120 Certificate IV in Business. Participants will learn the skills and knowledge to successfully lead and manage in a range of enterprise and industry contexts.

    Students will develop the ability to be accountable for their own performance and responsibilities for organising and monitoring the output of their team.

     Tap into the real world experience of our trainers to help you develop and learn to apply solutions to a defined range of predictable and unpredictable problems as well as analyse and evaluate information from a variety of sources.

    Learning Outcomes

    After completing this BSB40120 Certificate IV in Business, students will be able to:

    • Manage themselves and others by creating “clear line of sight” to organisational, team and individual strategic objectives
    • Lead high performance teams, including leading difficult conversations
    • Identify key areas requiring improvement and managing the team effort required to facilitate and integrate the necessary actions
    • Ensure relevant legislation is adhered to in everyday business operational practice
    • Create effective customer service practices, principles and techniques
    Course Fees and Funding

    Course Price: $3,950.00 online
    Fees are GST exempt.

    Successful completion of the qualification within the course duration period, a completion rebate of $250 will be paid.

     This qualification may be subsidised through NSW Smart & Skilled Funding. Checkhttps://www.transformed.com.au/training/smart-and-skilled-funding for further information.

    If you reside or work in the ACT or South Australia you may be eligible for funded training through an Apprenticeship or Traineeship.

    A tuition fee of $500 applies for User Choice enrolments for this qualification.

    Please contact Transformed for further information or visit our funding page.

    Support and Delivery

    Take advantage of our flexible training and assessment options, designed for busy people. Transformed offers two flexible learning pathways:

    1. Online Learning – The learning environment provides access to study guides, assessment materials & submission links and online support from your assessor 
    2. Recognition of Prior Learning (RPL) currently under development – available in 2022

    The Transformed team will support you every step of the way through training literature and assessor contact.

    Talk to our team about the right course delivery for you

    Are you looking to upskill your employees?

    Talk to us about face-to-face delivery available within organisations for groups of 8 or more.

    Course Duration

    The completion timeframe for this qualification is 18 months.

    Course Structure

    The Certificate IV in Business consists of twelve units of competency, consisting of:

    • six core units plus
    • six elective units

    Core Units

    Unit code Description
    BSBCRT411 Apply critical thinking to work practices
    BSBTEC404 Use digital technologies to collaborate in a work environment
    BSBTWK401 Build and maintain business relationships
    BSBWHS411 Implement and monitor WHS policies, procedures and programs
    BSBWRT411 Write complex documents
    BSBXCM401 Apply communication strategies in the workplace

    Elective Units

    Unit code Description
    BSBPEF402 Develop personal work priorities  
    BSBPEF502 Develop and use emotional intelligence  
    BSBPMG430 Undertake project work  
    BSBLDR411 Demonstrate leadership in the workplace  
    BSBINS401 Analyse and present research information  
    BSBSUS411 Implement and monitor environmentally sustainable work practices  


    Student Profile

    Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of other.

    Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include

    • Coordinator
    • Project Officer
    • Team Leader
    • Supervisor
    • Frontline Manager
    Career and Salary

    Average salary for Certificate IV in Business graduate is $54,713

    Source: https://www.payscale.com/research/AU/Degree=Certificate_(Cert)%2C_Business_Administration/Salary
    Entry Requirements

    There are no entry requirements for this qualification.

    Expected level of student skills: It is expected students have a level of digital literacy to access information, communicate and complete training and assessment activities using a computer/tablet and our online learning platform. Students will be required to complete a number of tasks independently, and to have the skills to manage their own time and study. Students are expected to be able to research and analyse information, and to apply knowledge to real world situations.

    Students will be required to independently read and understand a range of different documents including organisation policies, plans, guidelines & procedures, external documentation (may include codes, policies and articles), handbooks, instruction guides (and where applicable drawing and plans). Students are also required to develop written documentation, including risk assessments, action plans, logs, reports.

    A key skill for this program is the ability to effectively communicate with others in English.

    Technology requirements: Students should be able to access and use computer/tablet device with word processing software, internet browser, email account and webcam/microphone and speakers (or headset). An internet connection is also required.


    Students are required to undertake a number of assessment activities, including:

    • Multiple-choice exam;
    • Assessment tasks;
    • Written question and answers; and
    • Provision of a portfolio of evidence

    Assessment for the Certificate IV in Business is against the competency standards within the Business Service Training Package.

    The nominal time allocated for each candidate to complete by distance learning over a twelve month period is 692 hours.

    Recognition of Prior Learning

    RPL assessment is currently under development and offered in the first quarter of 2022.