fbpx

7 Questions You Should Ask Employees When They Leave

by | Oct 25, 2018 | NatHERS

There’s no sugar coating it: the day your talented employee tells you they’re moving on will be tough. But as a business owner, there’s an opportunity to take their departure and use it to improve your business. How? 

The Exit Interview.

When an employee hands in their resignation, it’s typically their final move in a much longer process. They’ve probably been thinking about leaving for some time. They’ve been researching and even applying for other jobs. Maybe they already have a new role lined up. 

Your task now is to scratch beneath the surface and find out what drove them to startlooking elsewhere in the first place. There might be some external factors that you cannot control (family, moving home and so on). But there will also be some internal factors that you do have control over – in other words, the employee’s experience with your business. 

The exit interview is your opportunity to explore these. According to the Harvard Business Review, exit interviews are essential to provide “insight into what employees are thinking, reveal problems in the organisation, and shed light on the competitive landscape.”

Here are 7 questions you need to ask in every exit interview:

1)   Why did you start looking?

Rather than asking why they’re leaving, ask why they started looking for a new role. This takes the pressure off the employee as it doesn’t make them feel like they’re attacking the company (and you). You’re asking for the real reasons why they felt the need to move on, which will show you where you’re coming up short. 

2)    Did you have all the tools and training you needed to succeed?

If employees aren’t set up for success, their job becomes a source of frustration, which will soon drive them to look elsewhere. Find out what you’re doing right and wrong in terms of supporting your team with tools and training. This will help you identify gaps and areas for improvement.

3)    What could we have done better?

This question delves deeper, giving the employee a chance to provide advice on how you can improve. It could be around the type of training needed, how to be a good boss, provide better support, workplace conditions, and more. 

4)   What could we have done to keep you here?

This response will often reveal more reasons why they were dissatisfied with their job. Answers like better pay, more benefits, more training, less hours can give you concrete ideas on how to keep future employees for longer. There might even be subsidies and grants to help you.

5)    How do you feel your job description changed since you were hired? 

If your employee has been with you for a while, it’s inevitable that their job will have changed. Take this information and use it to update the job description for the new hire. That way you will recruit for the right skills. Learn more about the skills your business should be building into your future workforce in this article.  

6)    What was the best / worst part of your job?

While the “worst part” will add to the constructive feedback on how you can improve the company, you can use the “best part” to promote the positive aspects of the job when you start hiring. 

7)    Any other issues or comments you’d like to address?

Always finish with an open-ended question. This invites the employee to discuss anything that might not have been addressed in other questions. It may reveal things you don’t want to hear or weren’t aware of. Remember, it’s best to get this out in the open so you can address any issues that might affect other employees. Get more advice on resolving workplace issues on the Fair Work website.

Next steps 

Exit interviews are not worth the time or effort if they are not used for positive change. Reflect on the insights you’ve gathered and use it to make changes in the company. Take a good look at your business culture and practices and see what you need to change to improve staff loyalty. They might be tough but look at this way: if you put the feedback to work, you will do fewer exit interviews in the future!

 

Recent Blog Posts Testimonials

“I’m extremely impressed by The Cert IV in HEES delivered by Transformed. It is a fantastic, relevant, and interesting course with great content. The study materials and assistance have been exceptional. Thanks again to Transformed for their support”.

Matt Wade
Cert IV in HEES Student – April 2022.

“Always good and prompt feedback from Michael”

John Logan
Draft Comps Services

“Thanks for your support over the years and I look forward to doing more courses at Transformed in the future”.

Gerard
Cert IV in HEES - March 2022

“Working at my own pace online and the response time to emails and responses were always great”

Ekaterina Sidorova
Lend Lease

“The excellent and prompt communication from my assessor”

Cert IV in NatHERS Assessment student

“The most practical and well organised course I’ve been involved with, perfect for anyone with a demanding full time career and family commitments. My facilitator was extremely helpful and being part of the construction industry applied a very focused approach to the course content which assisted me in completing my studies, Would strongly and have already recommended Transformed to those looking to complete their Cert IV and Diploma in Building and Construction. Thanks for all your efforts and support.”

Aleks Petrovic
Cert IV and Diploma in Building and Construction Student

“Ease of delivery, completing from work”

Simone
Qld Health

“All round I’ve been really impressed with how professional everyone at Transformed has been”

Anna
Diploma of PM

“I am very satisfy with the study”

Eric Lam

“The self-paced learning it allowed me to work whilst studying”

Haylea Edwards
Efficient Living

“Easy to deal with”

Laura Lace

“I also want to take the opportunity to thank you for all your help during my studies. I think your training company is very professional and I would endorse you and Transformed to anyone looking to study distance learning”

Doug Madarovski

“Learning – I have now fine-tuned my existing skills”

Brian Peterson
Moreton Bay Regional Council

“Just wanted to say thanks for putting up with me and getting me over the line!! Which I know was a bit difficult with no background in the industry!! Thanks very much and I look forward to starting my business and conquering the world as an Energy Rater!”

Laura Lace

“Don has been a terrific teacher and very prompt with feedback throughout the whole diploma, which has been great!”

Anna
Diploma of PM

“My assessor was absolutely fantastic and I couldn’t have achieved this without her encouragement and guidance’.

Simone
Cert IV in Procurement & Contracting - March 2022

“I engaged Michael Young from Transformed to assess me for the Australian Institute of Project Management Certified Practicing Project Manager. I wanted to be certified as I wanted to verify that the skills and knowledge was in line with industry best-practice. At first it seemed a bit daunting, however, Michael made the process very easy, providing templates for references and self-assessment as well as providing a list of the project management documents I would need to provide as evidence. The assessment interview was very relaxed and more like a conversation than an assessment, which brought out the best experiences to evidence my capabilities. Because of Michael’s current government security clearance, we were able to look at specific of particular projects, rather me than having to spend a heap of time sanitising documents. Since the assessment, I have been successful in gaining a promotion..”

Mike McCarthy

“Phenomenal course to understand contract management in the best way possible. I am working as a Procurement Manager and never understood contract part completely but this course helped me to understand key points of contract management. Thanks to author for creating this wonderful course. ”

Nitin
Student - Introduction to Contract Management - August 2021

“The course is really well organised, your videos and zoom meetings were extremely helpful, the platform functions perfectly, your response time to queries and questions is always prompt and overall it is just been a wonderful experience”

Melanie
Cert IV in HEES student, July 2021.

“Just wanted to say thank you so much for offering such a great course, I have really enjoyed studying my Certificate IV in Home Energy Efficiency and Sustainability with Transformed”.

Melanie
Cert IV in HEES student, July 2021

“I am so appreciative of you and Transformed for your flexibility and support- THANK YOU”

Louise Anderson
Cert IV in P & C student - May 2020

“I want to thank you for providing that encouragement and feed back at appropriate times. You make me and I’m sure all students, feel special and like we are getting personal assistance, which I have received. I don’t know how you manage all that you do but you do it well. Thank you”

Darrell
Cert IV in NatHERS Assessment student

“…I originally enrolled in Transformed’s Diploma of Project Management on the basis of their flexibility. ..As I subsequently discovered, Transformed’s approach extends even further to include ‘one on one’ coaching sessions… and adjusting the training to fit in with the client..”

Michael Irwin
Austrade

“I think everything worked very smoothly”

Susan Mariott
Quality Home Design and Drafting Service

“I found the course easy to follow and navigate through. I would recommend this course to others”

Ekan
August 2018
Archives