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7 Questions You Should Ask Employees When They Leave

7 Questions You Should Ask Employees When They Leave

There’s no sugar coating it: the day your talented employee tells you they’re moving on will be tough. But as a business owner, there’s an opportunity to take their departure and use it to improve your business. How?  The Exit Interview. When an employee hands in...
Essential Ingredients for a Loyal Customer Base

Essential Ingredients for a Loyal Customer Base

Loyalty is a powerful thing. According to the 80/20 rule, a successful company will see 80% of its business come from 20% of its customers. What’s more, the cost of acquiring a new customer is anywhere from five to 25 times more than retaining an existing...

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